FAQ

Frequently Asked Questions (FAQ)

Can I cancel my order after I've made a purchase on the website?

Yes, you can! We allow cancellations and order changes within 24 hours of placing your order. If you request a cancellation within this timeframe, we will issue a full refund. However, if more than 24 hours have passed, we cannot cancel or change your order as most orders are processed and shipped within this period. Refunds for cancellations are typically processed within 72 hours.

How do I return or exchange an item?

We stand by the quality of our skincare products and want you to be completely satisfied with your purchase. Our return policy lasts 30 days from the date your package is delivered. If you receive a product that doesn’t meet your expectations, we accept returns for all undamaged items within 60 days to ensure customer satisfaction.

To initiate a return, please contact our support team at support@calluclear.com, and we will respond within 24 hours to assist you.

What types of payment do you accept?

We accept a variety of secure payment options, including PayPal, Visa, Mastercard, and American Express.

What are your shipping options?

Currently, we offer one standard shipping option. Please visit our Shipping Policy page for detailed information on shipping times and delivery estimates.

What if the item I ordered arrives broken or damaged?

We take great care in ensuring that our products arrive in perfect condition. However, if your item arrives damaged, don’t worry – we’ve got you covered! Please contact us within 7 days of receiving your order, and we will work with you to resolve the issue.

Where do you ship from?

We primarily ship from fulfillment centers located in the United States, Eastern Asia, and Western Europe. If an item is out of stock at your nearest fulfillment center, we will ship it directly from our production lines while maintaining the same estimated delivery times.

Our expert packaging team ensures that your skincare products arrive safely, no matter the distance.

For any other inquiries, feel free to reach out to us at support@calluclear.com.